IT Problem Management and Analysis

IT Problem Management and Analysis

Background IT Problem Management and Analysis

The purpose of IT  Problem  Analysis and  Management  course  is to deliver competency  and assures that participants  have  gained knowledge of the terminology, structure and basic concepts of IT Problem  Analysis and Management and Incident Management which encompasses processes and has comprehended the processes of Situation Appraisal, Problem Analysis, Decision Analysis and Potential Problem Analysis that support Problem Management and Incident Management. 

The course  is also intended to enable the participants to start and  apply the basic concepts of the processes listed above in Problem Management and Analysis as related to the application and operation of Information Technology system.

The syllabus will guide the design, development and use of training materials as well as training aimed at raising individual’s understanding of, and competence in, Situation Appraisal, Problem Analysis, Decision Analysis and Potential Problem Analysis within the framework of Problem analysis and Incident Management. 

The syllabus has been designed with ease of reference, extensibility and ease of maintenance in mind.

Objectives 

  • Handling complex issues (Situation Appraisal). 
  • Analysing problems (Problem Analysis). 
  • Making decisions (Decision Analysis). 
  • Avoiding future problems (Potential Problem Analysis 
  • Understand how these skills assist in the delivery of Incident and Problem Management. 
  • Improve  ability to manage customer problems and escalations. 
  • Provide managers and engineers with tools to handle issues rationally 
  • Maximize questioning effectiveness. 
  • Give techniques for handling complex customer issues. 
  • Understand how IT Problem Management process fits within participants’ jobs. 
  • Make progress toward resolution of several current customer issues

Audience:

  • Individuals who require a basic understanding of the rational processes and how they may be used to enhance the quality of Problem Analysis and Management within an organization. 
  • IT professionals that are working within an organization that has adopted and adapted Problem Management framework and and  who need to be informed about and thereafter contribute to an ongoing service improvement program. This may include but is not limited to, IT professionals, business managers and business process owners 
  • Managers involved and related in the IT operations
  • IT staff and executives involved in risk management and  business process improvement
  • Information technology professionals involved in projects that are concerned, in part, with the automation of business processes .

Contents

  1. Introduction
  2. Situation Appraisal
  3. Problem Analysis
  4. Decision Analysis
  5. Potential Problem Analysis
  6. Questioning and Listening Skills
  7. Problem Analysis Techniques
  8. Implementation Techniques
  9. Risk Management Maturity and Performance Management
  10. IT Risk Management

Methods :

  • Presentation
  • Discussion
  • Case Study

Time And Venue

  • Hotel Ibis Malioboro, Yogyakarta
  • 6 – 8 Januari 2020 
  • 13 – 15 Januari 2020
  • 20 – 22 Januari 2020
  • 27 – 29 Januari 2020
  • 3- 5 Februari 2020 
  • 10 – 12 Februari 2020
  • 17 – 19 Februari 2020
  • 26 – 28 Februari 2020 
  • 2 – 4 Maret 2020 
  • 9 – 11 Maret 2020
  • 16 – 18 Maret 2020
  • 23 – 24 Maret 2020 
  • 30 Maret 2020 – 1 April 2020 
  • 6 – 8 April 2020 
  • 13 – 15 April 2020
  • 20 – 22 April 2020 
  • 27 – 29 April 2020  
  • 4 – 6 Mei 2020 
  • 11 – 13 Mei 2020 
  • 2 – 4 Juni 2020 
  • 8 – 10 Juni 2020 
  • 15 – 17 Juni 2020
  • 22 – 24 Juni 2020 
  • 29 Juni 2020 – 1 Juli 2020 
  • 6 – 8 Juli 2020 
  • 13 – 15 Juli 2020
  • 20 – 22 Juli 2020 
  • 27 – 29 Juli 2020 
  • 3 – 5 Agustus 2020
  • 10 – 12 Agustus 2020
  • 18 – 19 Agustus 2020 
  • 24 – 26 Agustus 2020
  • 31 Agustus 2020 – 2 September 2020 
  • 7 – 9 September 2020
  • 14 – 16 September 2020
  • 21 – 23 September 2020
  • 28 – 30 September 2020 
  • 5 – 7 Oktober 2020
  • 12 – 14 Oktober 2020
  • 19 – 21 Oktober 2020
  • 26 – 28 Oktober 2020
  • 2 – 4 November 2020
  • 9 – 11 November 2020 
  • 16 – 18 November 2020 
  • 23 – 25 November 2020 
  • 30 November 2020 – 2 Desember 2020
  • 7 – 9 Desember 2020 
  • 14 – 16 Desember 2020
  • 21 – 23 Desember 2020 
  • 28 – 30 Desember 2020

Investasi dan Fasilitas

  • Rp 6.900.000 (Non Residential, belum termasuk pajak PPn 10%)
  • Jika Perusahaan/Instansi mengirimkan lebih dari satu peserta pada judul dan tanggal yang sama maka akan diberikan potongan harga pada peserta kedua dan seterusnya masing – masing sebesar Rp 1.000.000 per peserta
  • VIP training  Rp 8.900.000 (4 Hari, Non Residential dengan tambahan Fasilitas  Paket studi lapangan/ City Tour dan Belum Termasuk Pajak PPn 10%)
  • Quota minimum 2 peserta
  • Fasilitas: Certificate, Training Kits, Lunch, Coffee Break, dan Souvenir
  • Untuk peserta luar kota disediakan transportasi antar-jemput dari Bandara/Stasiun ke Hotel khusus bagi perusahaan yang mengirimkan minimal 3 orang peserta

Lead Instruktur

Dr. Ir. Fauzi Hasan. MM, MBA, and Team

Untuk mengetahui Informasi jadwal training selain Online Training Certified Competency Development and Implementation Professional PT Eltasa Prima dapat dicek di link berikut: Jadwal Training 2022

Informasi dan pendaftaran training dapat dilakukan melalu kontak WA/SMS/TELP di nomor 081226247070 (Lia)

Kunjungi website Online Training PT Eltasa Prima lainnya untuk mengetahui informasi training lainnya di link berikut: www.e-trainingonline.com



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