ITIL V4. Foundation

ITIL V4. Foundation

Background  ITIL V4. Foundation

This 3-day certificate course is the ideal starting point for any person or organisation needing to find out about ITIL, the world best practice in IT Service Management. 

The course provides a comprehensive understanding of the ITIL V4 Framework and how it may be used to enhance the quality of IT Service Management within an organization. The focus is on an integrated approach to IT Service Management through cross-departmental processes and implementation of effective communication channels. Attendees learn a common vocabulary and a shared understanding of IT Service Management best practice.

The newly updated ITIL guidance will be called ITIL 4 which reflects the new versions role on supporting individuals and organizations during the Fourth Industrial Revolution. The ITIL 4 Foundation course is designed to introduce students to the management of modern IT- enabled services and the key concepts of service architecture. This  course provides learners with an understanding of ITIL 4 including, common language and key concepts, the services lifecycle, how the lifecycle stages are linked, the processes involved, and the best practices for improving their work and the work of their organization.

Objectives 

The course enables delegates to understand how an integrated IT Service Management framework, based on ITIL best practice guidelines, can be adopted and adapted within their own organizations.

The aim of this course is for each participant to gain competencies in the following:

• Service Management as a Practice 
• Service Lifecycle 
• Key Principles and Models 
• Generic Concepts 
• Selected Processes 
• Selected Roles 
• Selected Functions 
• Technology and Architecture 
• Related standards and frameworks
• The issues of implementing ITIL Service Management into an organization and creating a cycle of continuous improvement

Audience:

The ITIL Essentials course is appropriate for all IT staff, but more specifically people in the following roles should attend:

• IT Managers
• CIOs
• IT Line Managers
• Process stakeholders
• Service Delivery Managers
• Participants wishing to progress to the further ITIL Certifications (Service Capability Diploma, Service Management Diploma or Advanced Diploma in IT Service Management) 

Contents

1.. Introduction to Service Management and ITIL

1.1  IT Service Management in the Modern World

1.2 About ITIL 4

1.3 The Structure and Benefits of  the ITIL 4 Framework

1.3.1 The ITIL SVS

1.3.2 The Four Dimensions Model

2. Key Concepts of Service Management

2.1 Value and Value Co-Creation

2.1.1 Value Co-Creation

2.2  Organizations, Service Providers, Service Consumers, and Other Stakeholders

1. Service Providers
2. Service Consumers
3. Other Stakeholders

•  Products and Services

1. Configuring Resources for Value Creation
2. Service Offerings
3. Service Relationships
4. The Service Relationship Model
5. Value: Outcomes, Costs, and Risks

1. Outcomes
2. Costs
3. Risks
4. Utility and Warranty
5. Summary

3. The Four Dimensions of Service Management

1.  Organizations and People
2. Information and Technology
3. Partners and Suppliers
4. Value Streams and Processes

1. Value Streams for Service Management
2. Processes
3. External Factors
4. Summary

4. The ITIL Service Value System

• Service Value System Overview

• Opportunity, Demand, and Value

• The ITIL Guiding Principles

1. Focus on Value
2. Start Where You Are
3. Progress Iteratively with Feedback
4. Collaborate and Promote Visibility
5. Think and Work Holistically
6. Keep it Simple and Practical
7. Optimize and Automate
8. Principle Interaction

• Governance

1. Governing Bodies and Governance
2. Governance in the SVS

• Service Value Chain

1. Plan
2. Improve
3. Engage
4. Design and Transition
5. Obtain/build
6. Deliver and Support

• Continual Improvement

1. Steps of the Continual Improvement Model
2. Continual Improvement and the Guiding Principles

• Practices

• Summary 

1. Management Practices

1. General Management Practices 89

1. Architecture Management
2. Continual Improvement
3. Information Security Management
4. Knowledge Management
5. Measurement and Reporting
6. Organizational Change Management
7. Portfolio Management
8. Project Management
9. Relationship Management
10. Risk  Management
11. Service Financial Management
12. Strategy Management
13. Supplier Management
14. Workforce and Talent Management

2. Service Management Practices

1. Availability Management
2. Business Analysis
3. Capacity and Performance Management
4. Change Control
5. Incident Management
6. IT Asset Management
7. Monitoring and Event Management
8. Problem Management
9. Release Management
10. Service Catalogue Management
11. Service Configuration Management
12. Service Continuity Management
13. Service Design
14. Service Desk
15. Service Level Management
16. Service Request Management
17. Service Validation and Testing 

3.Technical Management Practices

1. Deployment Management
2. Infrastructure and Platform Management
3. Software Development and Management

Methods :

• Presentation
• Discussion
• Case Study

Time And Venue

• Hotel Ibis Malioboro, Yogykarta
• 6 – 8 Januari 2020 
• 13 – 15 Januari 2020
• 20 – 22 Januari 2020
• 27 – 29 Januari 2020
• 3- 5 Februari 2020 
• 10 – 12 Februari 2020
• 17 – 19 Februari 2020
• 26 – 28 Februari 2020 
• 2 – 4 Maret 2020et 2020 
• 9 – 11 Maret 2020
• 16 – 18 Maret 2020
• 23 – 24 Maret 2020 
• 30 Maret 2020 – 1 April 2020 
• 6 – 8 April 2020 
• 13 – 15 April 2020
• 20 – 22 April 2020 
• 27 – 29 April 2020  
• 4 – 6 Mei 2020 
• 11 – 13 Mei 2020 
• 2 – 4 Juni 2020 
• 8 – 10 Juni 2020 
• 15 – 17 Juni 2020
• 22 – 24 Juni 2020 
• 29 Juni 2020 – 1 Juli 2020 
• 6 – 8 Juli 2020 
• 13 – 15 Juli 2020
• 20 – 22 Juli 2020 
• 27 – 29 Juli 2020 
• 3 – 5 Agustus 2020
• 10 – 12 Agustus 2020
• 18 – 19 Agustus 2020 
• 24 – 26 Agustus 2020
• 31 Agustus 2020 – 2 September 2020 
• 7 – 9 September 2020
• 14 – 16 September 2020
• 21 – 23 September 2020
• 28 – 30 September 2020 
• 5 – 7 Oktober 2020
• 12 – 14 Oktober 2020
• 19 – 21 Oktober 2020
• 26 – 28 Oktober 2020
• 2 – 4 November 2020
• 9 – 11 November 2020 
• 16 – 18 November 2020 
• 23 – 25 November 2020 
• 30 November 2020 – 2 Desember 2020
• 7 – 9 Desember 2020 
• 14 – 16 Desember 2020
• 21 – 23 Desember 2020 
• 28 – 30 Desember 2020

Investasi dan Fasilitas

• Rp 6.900.000 (Non Residential, belum termasuk pajak PPn 10%)
• Jika Perusahaan/Instansi mengirimkan lebih dari satu peserta pada judul dan tanggal yang sama maka akan diberikan potongan harga pada peserta kedua dan seterusnya masing – masing sebesar Rp 1.000.000 per peserta
• VIP training  Rp 8.900.000 (4 Hari, Non Residential dengan tambahan Fasilitas  Paket studi lapangan/ City Tour dan Belum Termasuk Pajak PPn 10%)
• Quota minimum 2 peserta
• Fasilitas: Certificate, Training Kits, Lunch, Coffee Break, dan Souvenir
• Untuk peserta luar kota disediakan transportasi antar-jemput dari Bandara/Stasiun ke Hotel khusus bagi perusahaan yang mengirimkan minimal 3 orang peserta

Lead Instruktur

Dr. Ir. Fauzi Hasan. MM, MBA, and Team

Untuk mengetahui Informasi jadwal training selain Online Training Certified Competency Development and Implementation Professional PT Eltasa Prima dapat dicek di link berikut: Jadwal Training 2022

Informasi dan pendaftaran training dapat dilakukan melalu kontak WA/SMS/TELP di nomor 081226247070 (Lia)

Kunjungi website Online Training PT Eltasa Prima lainnya untuk mengetahui informasi training lainnya di link berikut: www.e-trainingonline.com