ITIL V3. Fundamental (ALC-PDC Version)

ITIL V3. Fundamental (ALC-PDC Version)

Background ITIL V3. Fundamental (ALC-PDC Version)

This 3-day certificate course is the ideal starting point for any person or organisation needing to find out about ITIL, the world best practice in IT Service Management. 

The course provides a comprehensive understanding of the ITIL V3 Framework and how it may be used to enhance the quality of IT Service Management within an organisation. The focus is on an integrated approach to IT Service Management through cross-departmental processes and implementation of effective communication channels. Attendees learn a common vocabulary and a shared understanding of IT Service Management best practice.

Objectives 

The course enables delegates to understand how an integrated IT Service Management framework, based on ITIL best practice guidelines, can be adopted and adapted within their own organizations.

Audience:

• IT Managers
• CIOs
• IT Line Managers
• Process stakeholders
• Service Delivery Managers
• Participants wishing to progress to the further ITIL Certifications (Service Capability Diploma, Service Management Diploma or Advanced Diploma in IT Service Management) 

Contents

• Introduction

• Service Management as a practice

• The Service Lifecycle

• Service Strategy

• Service Design

• Service Transition

• Service Operation

• Continual Service Improvement

• Technology and Architecture

• Related Standards and Frameworks

• ITIL Simulation

• Implementing ITIL

Methods :

• Presentation
• Discussion
• Case Study

Time And Venue

• Hotel Ibis Malioboro, Yogyakarta
• 6 – 8 Januari 2020 
• 13 – 15 Januari 2020
• 20 – 22 Januari 2020
• 27 – 29 Januari 2020
• 3- 5 Februari 2020 
• 10 – 12 Februari 2020
• 17 – 19 Februari 2020
• 26 – 28 Februari 2020 
• 2 – 4 Maret 2020 
• 9 – 11 Maret 2020
• 16 – 18 Maret 2020
• 23 – 24 Maret 2020 
• 30 Maret 2020 – 1 April 2020 
• 6 – 8 April 2020 
• 13 – 15 April 2020
• 20 – 22 April 2020 
• 27 – 29 April 2020  
• 4 – 6 Mei 2020 
• 11 – 13 Mei 2020 
• 2 – 4 Juni 2020 
• 8 – 10 Juni 2020 
• 15 – 17 Juni 2020
• 22 – 24 Juni 2020 
• 29 Juni 2020 – 1 Juli 2020 
• 6 – 8 Juli 2020 
• 13 – 15 Juli 2020
• 20 – 22 Juli 2020 
• 27 – 29 Juli 2020 
• 3 – 5 Agustus 2020
• 10 – 12 Agustus 2020
• 18 – 19 Agustus 2020 
• 24 – 26 Agustus 2020
• 31 Agustus 2020 – 2 September 2020 
• 7 – 9 September 2020
• 14 – 16 September 2020
• 21 – 23 September 2020
• 28 – 30 September 2020 
• 5 – 7 Oktober 2020
• 12 – 14 Oktober 2020
• 19 – 21 Oktober 2020
• 26 – 28 Oktober 2020
• 2 – 4 November 2020
• 9 – 11 November 2020 
• 16 – 18 November 2020 
• 23 – 25 November 2020 
• 30 November 2020 – 2 Desember 2020
• 7 – 9 Desember 2020 
• 14 – 16 Desember 2020
• 21 – 23 Desember 2020 
• 28 – 30 Desember 2020

Investasi dan Fasilitas

• Rp 6.900.000 (Non Residential, belum termasuk pajak PPn 10%)
• Jika Perusahaan/Instansi mengirimkan lebih dari satu peserta pada judul dan tanggal yang sama maka akan diberikan potongan harga pada peserta kedua dan seterusnya masing – masing sebesar Rp 1.000.000 per peserta
• VIP training  Rp 8.900.000 (4 Hari, Non Residential dengan tambahan Fasilitas  Paket studi lapangan/ City Tour dan Belum Termasuk Pajak PPn 10%)
• Quota minimum 2 peserta
• Fasilitas: Certificate, Training Kits, Lunch, Coffee Break, dan Souvenir
• Untuk peserta luar kota disediakan transportasi antar-jemput dari Bandara/Stasiun ke Hotel khusus bagi perusahaan yang mengirimkan minimal 3 orang peserta

Lead Instruktur

Dr. Ir. Fauzi Hasan. MM, MBA, and Team

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